Changes between Version 1 and Version 2 of TracTickets
- Timestamp:
- Sep 22, 2010, 6:52:54 AM (14 years ago)
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TracTickets
v1 v2 15 15 A ticket contains the following information attributes: 16 16 17 * '''Reporter''' -The author of the ticket.18 * '''Type''' -The nature of the ticket (for example, defect or enhancement request)17 * '''Reporter''' — The author of the ticket. 18 * '''Type''' — The nature of the ticket (for example, defect or enhancement request) 19 19 20 * '''Component''' -The project module or subsystem this ticket concerns.21 * '''Version''' -Version of the project that this ticket pertains to.22 * '''Keywords''' -Keywords that a ticket is marked with. Useful for searching and report generation.20 * '''Component''' — The project module or subsystem this ticket concerns. 21 * '''Version''' — Version of the project that this ticket pertains to. 22 * '''Keywords''' — Keywords that a ticket is marked with. Useful for searching and report generation. 23 23 24 * '''Priority''' -The importance of this issue, ranging from ''trivial'' to ''blocker''.25 * '''Milestone''' -When this issue should be resolved at the latest.26 * '''Assigned to/Owner''' -Principal person responsible for handling the issue.27 * '''Cc''' -A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''24 * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. 25 * '''Milestone''' — When this issue should be resolved at the latest. 26 * '''Assigned to/Owner''' — Principal person responsible for handling the issue. 27 * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 28 28 29 * '''Resolution''' -Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.30 * '''Status''' -What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.31 * '''Summary''' -A brief description summarizing the problem or issue.32 * '''Description''' -The body of the ticket. A good description should be specific, descriptive and to the point.29 * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 30 * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. 31 * '''Summary''' — A brief description summarizing the problem or issue. 32 * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. 33 33 34 34 '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. 35 35 36 '''Note:''' the [ wiki:TicketTypes type], [wiki:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the WebAdminplugin.36 '''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin. 37 37 38 '''Note:''' Description of the builtin ''priority'' values is available at [ wiki:TicketTypes#Whyistheseverityfieldgone]38 '''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes] 39 39 40 40 == Changing and Commenting Tickets == … … 69 69 * `default_type`: Default ticket type 70 70 * `default_version`: Name of the default version 71 * `default_owner`: Name of the default owner, ''if no owner for the component has been set'' 71 72 72 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. 73 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section). The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not. 73 74 74 75 … … 86 87 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions]. 87 88 89 '''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level 90 91 '''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) 92 93 '''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page. 94 88 95 == Preset Values for New Tickets == 89 96 … … 92 99 Possible variables are : 93 100 94 * '''type''' -The type droplist95 * '''reporter''' -Name or email of the reporter96 * '''summary''' -Summary line for the ticket97 * '''description''' -Long description of the ticket98 * '''component''' -The component droplist99 * '''version''' -The version droplist100 * '''severity''' -The severity droplist101 * '''keywords''' -The keywords102 * '''priority''' -The priority droplist103 * '''milestone''' -The milestone droplist104 * '''owner''' -The person responsible for the ticket105 * '''cc''' -The list of emails for notifying about the ticket change101 * '''type''' — The type droplist 102 * '''reporter''' — Name or email of the reporter 103 * '''summary''' — Summary line for the ticket 104 * '''description''' — Long description of the ticket 105 * '''component''' — The component droplist 106 * '''version''' — The version droplist 107 * '''severity''' — The severity droplist 108 * '''keywords''' — The keywords 109 * '''priority''' — The priority droplist 110 * '''milestone''' — The milestone droplist 111 * '''owner''' — The person responsible for the ticket 112 * '''cc''' — The list of emails for notifying about the ticket change 106 113 107 114 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
